Service Contracts

A/V Maintenance and Ongoing Support

Eliminate frustration and downtime with Service Level Agreements (SLAs) from Digital Resources. Designed with optimal customer service in mind, our service contracts allow you to resolve routine AVL maintenance issues, receive equipment training, and schedule emergency service calls. Think of it as insurance for your AV technology investment.

With an SLA, you’ll receive preventative AVL maintenance and service protection for your equipment. Because the need for updates and integration of your media products is ongoing, our service agreements are the practical way to extend the life of your AV, IT, or the broadcasting system. Our highly skilled team of technicians and engineers are always standing by to provide the service you need when need it the most.
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Discovery

Complimentary Consultation and Site Survey

First, we’ll need to get a good understanding of all of your technology, equipment, and resources that need consistent and ongoing support. We have a deep understanding of a variety of systems, products, and technology, so we can provide support to a multitude of different scenarios. 
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Proposal

Quote and Service Level Agreement

Once we are confident that we’ve provided the best possible scenario for you, we deliver a quote and statement of work that outlines the exact price, timeline, and scope of the work. You’ll know exactly what you’re getting, how much it will cost, and how our service will be a benefit to you in the long term
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Kickoff

Team Meeting and Preparation

Once you sign off on the agreement, we meet with your team and field any questions or final details. We thoroughly communicate the scope to everyone involved to maximize communication and ongoing effectiveness.
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Logistics

Scheduling and Service

We’ll make sure our service is an asset to your workload and doesn’t slow you down. We take the time to schedule AVL maintenance and service in a way that fits your production schedule and timelines to best serve you.
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Support

Ongoing Training and Technical Support

We provide industry-leading A/V installations, and we provide world-class support to match. Your team will be fully trained on every single element of your new setup, and you’ll have the best possible tech support ongoing.  

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